Privacy Policy

We value your privacy and are committed to transparently explaining how we use, and protect your information.

Mark.ai (“Mark,” “we,” “our,” or “us”) respects your privacy and is committed to protecting it through this Privacy Policy. This policy explains how we collect, use, disclose, and safeguard information when you visit or use mark.ai and related services (the “Service”).

If you do not agree with the terms of this Privacy Policy, please do not access or use the Service.

1. Information We Collect

We collect information in the following ways:

a. Information You Provide Directly

When you interact with Mark.ai, we may collect:

  • Name

  • Email address

  • Company name

  • Role or job title

  • Business type or size

  • Information submitted through forms (e.g., beta applications, contact requests)

  • Communications you send to us

b. Account & Usage Information

If you use the Mark.ai platform, we may collect:

  • Platform usage data

  • Feature interactions

  • Configuration settings

  • Preferences and feedback

c. Automatically Collected Information

We may automatically collect certain technical information, including:

  • IP address

  • Browser type

  • Device information

  • Operating system

  • Pages viewed and interaction timestamps

This data is used to improve performance, security, and user experience.

2. How We Use Your Information

We use collected information to:

  • Provide and operate the Service

  • Process applications (e.g., private beta, enterprise access)

  • Improve product functionality and performance

  • Communicate with you about updates, features, or support

  • Maintain security, compliance, and operational integrity

  • Analyze usage trends and improve the platform

We do not sell personal data.

3. AI, Data, and Model Usage

Mark.ai may process data using AI systems to deliver services such as drafting, scheduling, and optimizing content.

Important clarifications:

  • Customer data is used only to provide the Service

  • Data is not used to train public AI models

  • Where third-party AI providers are used, data handling follows strict contractual and security controls

  • Brand rules, content, and internal data remain owned by the customer

4. Sharing of Information

We may share information only in the following circumstances:

  • With trusted service providers (e.g., hosting, analytics, infrastructure)

  • To comply with legal obligations or lawful requests

  • To protect the rights, safety, or integrity of Mark.ai and its users

  • In connection with a business transaction (e.g., merger or acquisition)

All third parties are required to safeguard information appropriately.

5. Data Retention

We retain personal information only as long as necessary to:

  • Provide the Service

  • Comply with legal obligations

  • Resolve disputes

  • Enforce agreements

You may request deletion of your data at any time (see Section 8).

6. Security

We implement reasonable administrative, technical, and organizational measures to protect information against unauthorized access, loss, misuse, or alteration.

No system is 100% secure, but we take security seriously and continuously improve our safeguards.

7. Your Rights (GDPR & Similar Regulations)

Depending on your location, you may have the right to:

  • Access your personal data

  • Correct inaccurate data

  • Request deletion

  • Restrict or object to processing

  • Request data portability

To exercise these rights, contact us at:
privacy@mark.ai

8. Cookies & Analytics

We may use cookies and similar technologies to:

  • Understand site usage

  • Improve performance

  • Optimize user experience

You can control cookies through your browser settings.

9. Children’s Privacy

Mark.ai is not intended for individuals under the age of 16. We do not knowingly collect data from children.

10. International Data Transfers

Your information may be processed in countries other than your own. We take steps to ensure appropriate safeguards are in place when data is transferred internationally.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date.

Continued use of the Service constitutes acceptance of the updated policy.


12. Contact Us

If you have questions or concerns about this Privacy Policy or data practices, contact us at:

Mark.ai
Email: mark@hiremark.ai

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with the effective date indicated.